Orda

Terms of Service

Effective September 29, 2026

These Terms govern your use of the Orda online-ordering platform operated by Orda. By creating an account or placing an order you agree to them. Our Privacy Policy explains how we handle your information.

The service

Orda lets independent restaurants publish a branded online-ordering page, import their menu from their website, accept card payments through Stripe, and receive new-order alerts. Restaurants are responsible for their menus, prices, food, taxes and fulfilling orders. Orda charges restaurants a flat fee per order (currently $0.99), collected automatically from each payment, plus the card processing fees charged by Stripe; there is no monthly or setup fee. If an order is refunded, Orda refunds its fee; card processing fees are not returned by Stripe.

Restaurant accounts

  • You must provide accurate information and keep your login secure.
  • You must review menus imported from your website; you are responsible for what your page shows.
  • Payouts are handled by Stripe and are subject to the Stripe Connected Account Agreement.

Orders and payments

When you order, you buy from the restaurant, not from Orda. Payments are processed by Stripe. Refunds for cancelled orders are issued to the original payment method. Questions about your food should go to the restaurant.

Orda Order Alerts — text message program

  • Program: Orda Order Alerts sends automated text messages to restaurant owners and staff who opt in, notifying them of new online orders placed through their Orda ordering page.
  • Opt-in: you opt in by entering your mobile number and ticking the text-alert consent box in Orda onboarding or Settings. Consent is not a condition of using Orda.
  • Frequency: message frequency varies with your restaurant’s order volume — one message per new paid order, plus a one-time confirmation when you sign up.
  • Message and data rates may apply.
  • Text HELP for help. Text STOP to cancel. After you text STOP we will send one message confirming you are unsubscribed and no further texts. Text START to resubscribe.
  • Support: contact us through your Orda dashboard.
  • Carriers are not liable for delayed or undelivered messages.
  • See our Privacy Policy. We do not sell or share your SMS opt-in data with third parties for marketing purposes.

Acceptable use

Don’t misuse the service: no fraudulent orders, no attempts to access other restaurants’ data, and no use that breaks the law.

Disclaimers and liability

Orda is provided “as is”. To the extent permitted by law, Orda is not liable for indirect or consequential damages, or for the food, service or conduct of any restaurant. Our total liability for any claim is limited to the platform fees paid to us in the three months before the claim.

Changes and termination

We may update these Terms and will change the effective date when we do. Restaurants may close their account at any time; we may suspend accounts that violate these Terms.

Contact

Orda.